1 Placing an Order:
a· Orders can be placed directly through Monzele.com.
b· Once your order is submitted, you will receive an order confirmation email with your order details.
2 Order Verification:
a.To protect our customers, some orders may require additional verification (e.g., payment or address checks) before being processed.
b. If further information is needed, our support team will contact you directly.
3 Packaging & Handling:
a. All orders are carefully packed to ensure safe delivery.
b· Fragile or sensitive items are packaged with extra protective materials.
c. Handling typically takes 1–3 business days before dispatch.
4 Order Changes & Cancellations:
a. If you need to change or cancel your order, please contact Monzele Customer Support within 24 hours of placing it.
b· After dispatch, we may not be able to make changes or cancel the shipment.
5 Out-of-Stock Items:
If an item you ordered becomes unavailable, we will contact you with alternatives, a revised delivery timeline, or the option for a refund.
