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Shipping and Delivery

Monzele – Shipping & Delivery Policy 2025

At Monzele, we are committed to delivering your orders efficiently and securely. This policy outlines how we handle order processing, shipping, and delivery for purchases made through our online store. 

1. Order Processing ·

a. All orders are processed within 1–3 business days (excluding weekends and public holidays).

b· Once dispatched, you will receive an email confirmation with your tracking details.

2. Delivery Times by Region

Estimated delivery times vary depending on your location: 

a· Africa: 7–14 business days 

b· Europe: 5–10 business days

c· North America: 7–12 business days

d· South America: 10–15 business days · 

e. Asia: 7–14 business days 

f· Oceania (Australia & New Zealand): 10–15 business days

g· Middle East: 7–12 business days 

Please note: Delivery times are estimates and may vary due to customs delays, courier issues, or other unforeseen circumstances.

3. Shipping Costs:

a· Shipping costs are calculated at checkout based on your delivery address, order weight, and courier rates.

b· Any customs duties, import taxes, or local fees are the customer’s responsibility.

4.Tracking Your Order:

a· Once your order is shipped, you will receive a tracking number by email.

b·You can use this tracking number to follow your order’s progress until it reaches you.

5. Delivery Issues:

a· If your order has not arrived within the estimated timeframe, please contact Monzele Customer Support.

b· We will work with our delivery partners to resolve the issue as quickly as possible. 

Summary at a Glance:
1· Processing: 1–3 business days.
2· Delivery: 5–15 business days depending on region. 
3· Tracking: Provided with every order. 
4. Customs & Duties: Customer’s responsibility.
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